Frequently Asked Questions

What are the shipping costs? Shipping costs vary based on the weight of the order and the destination. You can calculate the exact cost by adding your products to the cart.
How long does it take to receive an order in Italy? In Italy, delivery generally takes place within 24-48 working hours. For smaller islands and remote areas, delivery times may be slightly longer.
How can I track my order? Once your order has been shipped, you will receive an email with the tracking number that will allow you to monitor your shipment directly on the courier's website.

What payment methods do you accept? We accept payments by credit card (Visa, Mastercard, American Express), PayPal, Klarna and Satispay.
How can I be sure my data is protected? We use secure and encrypted payment systems to protect your personal and financial data. All transactions are protected by SSL protocols.

Are your products original? Yes, all our products are original. We guarantee the authenticity of each item as we are the manufacturers.
How can I make a return? To make a return, simply fill out the form in your account and send the products back to us in the same condition in which you received them.

What are the support hours? Our customer service is available from Monday to Friday from 9:00 to 18:00

Is registration required to make a purchase? No, you can also make a purchase as a guest. However, by registering you will be able to access numerous advantages such as the ability to save your addresses, consult your order history and accumulate promotions.